Can We Return Eyeglasses to Online Buyer

 Do you have this sort of experience? You may receive the package without your expectation via shopping online. I do believe everyone has the similar situation that usually we wanna our money back or change the goods. Recently, I have bought a pair of eyeglasses with Sarah Palin style on Firmoo.com. In terms of Sarah Palin, she is one of my best idols and I do love her very much. Actually, I ordered this sort of eyewear about ten days ago. Nevertheless, when I received this package from Firmoo, I was shocked and upset because it was not the eyeglass of Sarah Palin’s style which I ordered, that is a pair of men's black frame aviator eyeglasses. So I emailed to their service representatives at that time, and told them they have sent the wrong eyewear which was not the one I ordered, so I wanna return eyeglasses. After about 2 hours, they replied and said they were very sorry and they would resend a pair of Sarah Palin eyeglasses to me, and provide a $ 5 coupon code which I can use next time.


As the representative from Firmoo says, to make their customers 100% satisfied is their supreme target. In case, for any reason, we are not fully contented with your purchase at Firmoo.com, our return and refund policy will make our purchase a risk-free one. Within 7 days after our receipt of our eyeglasses, we may return our goods to them. That's sort of considerate. So I returned the wrong eyeglasses to online buyers, and they said they will resent the right one to me ASAP. By the way, it seems that the custom service is that important to any company and every firm should set up their policies very clearly, such as return & refund, privacy & security, terms & conditions. Here from my own perspective, I have to say Firmoo really did a great job.